Question: What happens if you can't recover my data?Īnswer: We have a No Data No Charge policy! If for some reason, your data can't be recovered, we will not charge you anything for the recovery attempt. IE: Emergency, Rush and Standard cases will all move ahead of Budget Service cases in the queue.

It's also based on your chosen recovery service level. The order of the recovery queue is a first come first serve system. If you choose to have us attempt recovery of your data, we will move your media device to our recovery queue. You will then have the opportunity to decide if you want us to attempt recovery of your data or not. Question: What Happens After the Evaluation Has Been Completed?Īnswer: Your assigned data recovery adviser will call you back and go over our evaluation findings and provide you with a firm price to recover your data. FYI: It is impossible to perform an accurate evaluation of a RAID without moving through the entire recovery process due to the complex nature of a RAID, the way it stores its data and the different types of failures that we see. We will then provide you with a firm price based on the failure and service level you chose. We will need to perform an evaluation (FREE TO YOU) of your hard drive, RAID, flash drive or camera card to correctly identify the failure. RAID's, NAS devices and other types of server storage devices all cost more as well. Faster service, larger drives, SSHD drives, SSD drives, encrypted drives and previously opened drives all have a higher top end price quote. Most hard drives that are 1TB or smaller will cost from $299 to $999 (depending on the failure) to successfully recover your data from it under our Budget Data Recovery Service. The proper execution of data recovery requires very expensive equipment, tools, a clean room facility and hours of specialized work from highly trained and experienced data recovery engineers. Question: How much will the data recovery cost?Īnswer: The cost to recover data from a hard drive is mostly based on the failure of the hard drive or RAID but there are some other factors that affect the price such as device type, interface, total drive capacity, file system and if its encrypted or not.

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